Is it quiet?
Not always, and we won't pretend otherwise. Puerto Juárez is a living neighbourhood — there are neighbours, traffic, dogs, and music now and then. Inside your room, with the air conditioning on and the windows closed, it's comfortable. If total silence is essential to you, we're probably not the right choice, and we'd rather say so now than have you unhappy later.
What size is the bed?
A Queen bed in every room, loft and studio. Loft units also have two additional twin beds upstairs, reached by stairs — those are for extra guests or family, not the main sleeping area.
Can I manage without using stairs?
Our Studios and Standard Rooms are single-level, with the Queen bed, kitchen and bathroom all on the main floor. Only our Loft units have an upstairs area. Ask us before booking and we'll recommend the right unit for you.
Can I really order lobster every night on the Culinary Plan?
Yes — up to 10.5 oz (300 g) per dinner, as part of your four courses, subject to daily availability. It's a real part of the plan, not a footnote. Alcoholic drinks are the one thing not included.
What happens if I get sick?
Cancún has private hospitals with English-speaking staff, and we'll tell you exactly which ones and how far they are from your door. We're not a medical facility and we don't provide care — but we'll help you get where you need to go, and we'll answer the phone. We recommend every guest travel with medical insurance valid in Mexico.
What about sargassum seaweed?
It's real and it's seasonal. Some months the beach is spotless; in others there's seaweed that gets cleared. Anyone who tells you it never happens on this coast isn't being straight with you. Ask us which months tend to be affected — and remember the private pool is there on the days the beach isn't at its best.
Is the internet good enough for video calls?
Internet is included in every stay. Ask us for the current contracted speed and we'll give you the real number.
Do I need to speak Spanish?
No. We handle everything with you in English, from the first message to the day you leave. A few words help at the neighbourhood shops, and we can point you toward local Spanish classes — several long-stay guests take them, and it's a good way to meet people.
Can I bring my pet, and can I smoke?
No, on both counts. We don't accept pets, and all of Casa Arrecife is a smoke-free property — no smoking anywhere on site, indoors or outdoors.
What deposit do you ask for, and can I cancel?
Both are set out in the contract, and we send you the full contract to read before you pay anything. You'll see the deposit amount, what could be deducted, when it's returned, and the cancellation schedule. If anything is unclear we'd rather explain it on a call than have you sign something you don't fully understand.
Six months feels like a big commitment.
It is — which is why we offer one- and two-month stays, and even a weekend. Come for a few days, see the neighbourhood, meet the team, walk to the beach every morning. If you book a full season within 90 days of leaving, we apply a credit from your shorter stay toward it.
